Finding the Answer You Need, Fast
We put this FAQ together because the same questions come up every week — and a lot of them have short answers that shouldn't require a support ticket. You'll find questions organized around the four things people ask most: whether undertrick is available where you live, how to move money in and out, how account verification works, and what to do when
something doesn't load the way you expected on your phone. If you're in Detroit or Pittsburgh and you're trying to figure out whether your state is on the eligible list, start with the eligibility section below. Payment questions are next — specifically how PayPal, Venmo, and Play+ prepaid card deposits actually post to your account wallet. We also cover the identity-verification step,
which trips people up more than it should. For anything not covered here, our live chat and email support channels are listed at the bottom of this page.
- PayPal
- Venmo
- Play+
- Live Chat